Privacy Policy

1. Introduction

DevelopSURE is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and manage your personal information.

This policy applies to personal information collected through our website and platform at developsure.com.au, including the signup form, user accounts, and related services.

2. About Us

Business Name: JREY t/a DevelopSURE

Location: Queensland, Australia

Contact: jessica@developsure.com.au

We are the entity responsible for managing your personal information in accordance with Australian privacy laws.

3. What Personal Information Do We Collect?

When you create a DevelopSURE account or interact with our platform, we collect the following personal information:

• Name: Your first and last name for account personalisation and communication
• Email Address: For account access, login verification, and optional communication about updates and features
• Postcode: To provide location-relevant information, tailor tools to Queensland regulations, and improve our services
• Development Stage: Information about where you are in your property development journey to customise your experience
• Usage Data: Information about how you interact with the platform, including pages visited, tools used, calculator inputs, and session duration. This helps us improve the platform and understand user needs

We do not collect: Phone numbers, government ID numbers, financial account details, credit card information, or other sensitive personal information.

4. Lawful Basis for Collection

We collect and use your personal information based on:

• Your consent when you create an account
• Necessity to provide the service you have requested
• Compliance with legal obligations under Australian law
• Our legitimate interests in improving our products and services

5. How We Use Your Information

We use the personal information we collect for the following purposes:

• Account Management: Creating and maintaining your account, processing login credentials, and managing subscriptions
• Service Delivery: Providing access to tools, calculators, guides, and personalised content based on your postcode and development stage
• Communication: Sending transactional emails (e.g., password resets, account confirmations) and optional marketing emails if you opt in
• Product Improvement: Analysing usage data to understand how people use the platform, identify areas for improvement, and develop new features
• Analytics and Research: Using anonymised and aggregated data to track platform performance and user trends
• Compliance: Meeting legal and regulatory obligations under Australian privacy and consumer protection laws

We will not use your personal information for any purpose not disclosed in this policy without obtaining your prior consent.

6. Google Analytics

We use Google Analytics (ID: G-FB9PK86NKV) to understand how users interact with our platform. Google Analytics collects anonymised data including:

• Pages visited
• Time spent on the site
• General location (derived from IP address, not precise location)
• Device type and browser information
• Referral source

This data is anonymised and does not directly identify you. Google Analytics is subject to Google's privacy practices. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Supabase Database

Your personal information is securely stored in a Supabase database, which provides secure cloud-based data storage. Supabase implements industry-standard security measures including encryption, access controls, and regular security audits. Your data is stored in Australia to comply with local data residency considerations.

Supabase's privacy practices comply with international data protection standards. For more information, visit Supabase's Privacy Policy.

8. Cookies and Similar Technologies

Our website uses cookies to:

• Remember your login information
• Personalise your experience
• Track usage data through Google Analytics
• Remember your preferences

You can control cookie settings in your browser. Disabling cookies may affect your ability to use certain features of the platform. We do not use persistent tracking cookies to follow you across third-party websites.

9. Third-Party Disclosures

We do not sell your personal information to third parties. However, we may disclose your information to:

• Service Providers: Supabase (data storage), Google Analytics (analytics), and email delivery services—all of which are bound by confidentiality agreements
• Legal Requirements: Government agencies or law enforcement if required by law or court order
• Business Transfers: In the unlikely event of a business merger, acquisition, or sale, your information may be transferred as part of that transaction. We would provide notice of any such change

10. Email Communication

Transactional Emails: We will send you essential emails (e.g., account confirmations, password resets, payment receipts) regardless of your preferences, as these are necessary to operate your account.

Marketing Emails: If you opt in during signup, we may send you emails about new features, free upgrade opportunities, platform updates, and educational content. You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email or contacting us directly.

11. Data Retention

We retain your personal information for as long as necessary to provide the service and comply with legal obligations:

• Active Accounts: Your information is retained while your account is active
• Inactive Accounts: After account deletion or extended inactivity (12+ months), we will delete or anonymise your personal information within 30 days, unless we are required by law to retain it
• Usage Data: Anonymised usage data may be retained for longer periods to improve our products
• Legal Compliance: We may retain information as required by Australian law (e.g., tax law, consumer protection laws)

12. Your Rights and Choices

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to:

• Access Your Information: Request a copy of the personal information we hold about you. We will provide this within 30 days of your request
• Correct Your Information: Request that we correct any inaccurate or incomplete information
• Delete Your Information: Request deletion of your account and personal information. We will delete your data within 30 days, except where required by law to retain it
• Opt Out of Marketing: Unsubscribe from marketing emails at any time. You can do this by clicking the unsubscribe link in emails or contacting us
• Lodge a Complaint: If you believe we have breached your privacy rights, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at jessica@developsure.com.au with your request. We will respond within 30 days.

13. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction, including:

• Secure SSL/TLS encryption for data in transit
• Encrypted storage of sensitive data
• Access controls and authentication requirements
• Regular security audits and updates
• Employee confidentiality agreements

While we take security seriously, no system is completely secure. If a data breach occurs that affects your personal information, we will notify you as soon as practicable and in accordance with Australian Privacy Principles.

14. International Data Transfers

Your personal information is primarily stored within Australia. However, some service providers (such as Google Analytics) may process data internationally. Any overseas transfers of personal information are made in compliance with the Privacy Act 1988 and only to countries with equivalent privacy protections or where you have consented.

15. Children's Privacy

DevelopSURE is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a child has provided personal information, we will take steps to delete such information and terminate the child's account.

16. Complaints and Contact

If you have questions about this Privacy Policy, concerns about how we handle your personal information, or wish to exercise your privacy rights, please contact us:

Email: jessica@developsure.com.au

Business: JREY t/a DevelopSURE, Queensland, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

OAIC Website: www.oaic.gov.au
Phone: 1300 363 424

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy or by sending you an email notification. Continued use of the platform after changes constitutes acceptance of the updated privacy policy.